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Order support
Contact us with your order number and product details if an item is missing, incorrect, or arrives with shipping damage. We review eligible concerns using the order record and available evidence.
CanCustom Support Program
CanCustom Purchase Protection
Our purchase-protection program explains the order support available when a verified order has a delivery, product, or fitment concern.
Report promptly
Inspect your order when it arrives. Missing items, incorrect products, and shipping damage should be reported within 5 business days of delivery so we can investigate promptly.
Fitment assistance
For vehicle-specific tint kits, provide the exact year, make, model, body style, selected coverage, and any relevant trim details. We can help review fitment information before production or installation.
Program limits
This program is not insurance, a blanket warranty, or a replacement for the store refund policy. Installation errors, improper use, labor costs, and changes of mind are handled according to the applicable refund and product policies.
How to request help
- Keep your order number and inspect all materials before installation.
- Contact support with a clear description, photos where relevant, and your vehicle details.
- Allow our team to review the order, fitment information, and applicable policy.
For complete information, also review our Refund Policy, Privacy Policy, and Terms of Service.
This page explains the CanCustom Purchase Protection support program. For full program information, review the sections on this page and the linked store policies.
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